Service Parts Supply Chains: Service Preparation | Operations Online Course by Udemy

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All the way from contract signature to service launch

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Service Parts Supply Chains: Service Preparation

Welcome to Service Parts Supply Chains: Service PreparationIf you are a professional or a student of supply chains and aftermarket logistics, or youre simply curious about what it takes to get a service parts supply chain ready for launch, then this course is for you! It is a continuation of my Introduction course (Service Parts Supply Chains: An Introduction) where I present an overview of service preparation, operations, and supply chain management. In this course we will really dig into service preparation specifics. You will learn about contract analysis and how to identify key operational challenges in a series level agreement. And how you can use the Due Diligence to find out what you need to know about the customer. Then we will dive into the design of a service parts supply chain and explore the key concepts around logistics design, product lifecycle verification, trade compliance, system modeling, and inventory dimensioning. Once designed we will jump into implementation mode and look at how to acquire the inventory, setup our logistics infrastructure, transfer the customer’s assets, and finally verify our solution and launch the new service. Included in the course, you will also get carefully crafted summary slides in pdf format that you can download and use at your discretion. Here is what we will cover in the different sections: Introduction: here we will look at supply chains in general, what service parts are and where they fit into the overall picture, the reasons to want to outsource service parts, and an overview of the phases and activities in Service Preparation. Contract Analysis: is about understanding the scope, terms and conditions and operational implications of the contract. We explore the contract structure, and dive deeper into the service level agreement and installed base characteristics. Due Diligence: is the mechanism used to undertake an investigation prior to the acquisition of a business or when entering in a contractual relationship. We will explore the purpose and types, the activities involved, and the impact of due diligence on the initial service quality. Logistic Network Design: in this activity we determine the warehousing and distribution infrastructure required to deliver the service according to the SLA requirements. Product Lifecycle Verification: focuses on evaluating where each service part in the contract scope leis on the lifecycle curve and determine any operational constraints that may apply. We also look at how to manage the lifecycle curve and key aspects of revision chaining. Trade Compliance Check: is all about adhering import/export regulations and the documentation needed, the risks involved, and watching out for trade sanctions. System Modeling: The task of building a virtual model of the service parts supply chain side in the IT solution, for the purpose of managing, reporting and optimizing the service parts operation from a performance and cost perspectives. In this section we explore extensively a Service Parts Operational Model. Inventory Dimensioning: the inventory management function is responsible for inventory availability. Through inventory dimensioning it determines the initial amount of stock required, per product number and stocking location, for the launch of the service. We will cover the key factors influencing the dimensioning process. Inventory Acquisition: we determine the service parts types and quantities that need to be acquired in order to reach the stock levels defined in the inventory dimensioning activity. Logistic Network Setup: with input from the logistic network design and inventory dimensioning we proceed to physically establish stocking locations, set-up distribution lanes, and secure transport capacity. System Model Population: based on input from logistics design/implementation, inventory dimensioning/acquisition, the SLA, and others, we populate the system model with all the data needed to execute the service. Asset Transfer: here we focus on the operational challenges related to transferring assets from the Customer to the Service Provider in a service parts outsourcing scenario, in preparation for the service launch. Verification and Launch: here we explore the principles behind the continuous testing during service preparation, the overlap between asset transfer and final verification, and the initial post-launch challenges. Join me in exploring this fascinating journey from contract signature to launch, in the world of spare part management. All the best, Alex.

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