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Typically, acts of incivility are not bad enough to invoke adverse management actions. however.
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WORKPLACE CIVILITY AND CONFLICT PART 4 OF 8 – IMPACT
Typically, individual acts of incivility are not bad enough to invoke adverse management actions. There are several ambiguous characteristics about workplace incivility, which serve as a means for bullies and other hostile instigators to perpetuate malfeasance, just below the radar of an organizations response mechanism. The instigator may intentionally or unintentionally obfuscate the nature of incivility, specifically with the intention to cause harm to the target. Stated another way an uncivil person may act uncivilly out of ignorance or a lack of self awareness, or they may act uncivilly with a purposeful intent to harm the target.
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