Business Online Course by Udemy, On Sale Here
Achieve vertical and horizontal alignment between customer and vendor’s internal customer facing teams
An excellent training about Project Management
What are Customer Facing (Collaborative) OKRs?
What’s the problem?Miscommunication and misunderstanding between vendor and customerA unified understanding gap of customer needs from all vendor’s customer-facing departmentsLack of organization and structure when handling customer problemsWhat is the CF-OKR framework solution’to help achieve vertical and horizontal alignment between customer and vendor’s internal customer-facing teamsWhat tools can help support this framework?In this course, we will use Basecamp 3 as the optimal project management tool for both vendors and customers to practice this frameworkWhat are the benefits of this framework using Basecamp 3?Strategic AdvantagesClean, declarative overview of the projects worked on within a quarterly snapshotExecutive reporting friendly organization because the structure is based on the OKR goal management modelBig picture understanding of customers project activitiesEncapsulates each project in 1-todo list to historically track communication engagementsA scalable approach to customer project documentationEasy to understand transparency, visibility on projects for both vendor and CustomersBetter internal customer-facing team alignmentEasier to do customer account retrospectives (QBRs, etc)Tactical AdvantagesTodo-items are assignable to people for better accountabilityTodo-items allow for setting due datesCan check off items that are doneRearrange (Drag-drop) todo-items based on priorityComment discussion thread on individual todo-itemAnd more detailed benefits are presented in this course.
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