Train the Trainer Serenity: How to Handle Challenging People | Communications Online Course by Udemy

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57 Proven Techniques From 20 Different Case Studies To Manage The 8 Most Difficult Types Of People In the Workplace.

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Train the Trainer Serenity: How to Handle Challenging People

Let me ask you a questionWhich of your employees are making life challenging for the rest of the department?Challenging attitudes (apathy, negativity and despondency) exist in every boardroom, audience and classroom. The discontent can become a major distraction for your team, causing a dramatic decrease in their productivity. Difficult people can negatively impact team performance and moraleProblematic employee behavior is doubly difficult because it may have multiple causes. These causes may be work or home related, behavior- or health-related, may be triggered by other employees or outsiders, by changes of work, others’ promotion, rising stress levels, etc. Managers need to understand that a negative employee is not just a problem between them and that employee. The air of dissent affects everyone whos around it. Even though dealing with challenging people isnt a favorite task for most leaders, its part of the job. So, to help you deal with these challenges (and the people behind them), we created SerenitySerenity: 24 Hours to Peace: How to Handle Challenging PeopleHow does it work? Serenity contains 57 PROVEN techniques from 20 different case studies to help you manage the 8 most difficult types of people you will encounter in the workplace. ResentersFault FindersHecklersExpertsTalk HogsKnow-it-AllsDistracted InefficientsStubborn PassivistsWith case studies 1 7, you will learn how to stop interruptions, eliminate distractions, and stay on track. Specifically, with studies 1 7Deal with distractions and interruptions by keeping the talk hogs at bay by setting boundariesGet the experts on your side by giving them the spotlight with expert questions, leadership opportunities and 1-on-1 timeSimmer down the know-it-alls by separating them from the experts and non-verbally making them feel cared aboutUse the 1 sentence intervention to handle any type of disruptive behavior and get people back on trackWith case studies 8 17, you will learn how to handle negativity and maintain a positive working and learning environment. Specifically, with studies 8 17Handle negative people by offering choices and using logical consequences to sidestep the power strugglesHandle the fault finders and their tough issues by listening to them, establishing ground rules and handing it back to themShut down hecklers and control anger and anxiety and then motivate your employees to listen and performPlacate resenters by re-establishing the relationship and showing that you careWith case studies 18 20, you will learn how to manage inattention and motivate your employees and learners to listen and perform. Specifically, with studies 18 20Stimulate inattentive people with encouragement, arrange small successes, hook their goals and use I noticed statementsBoost productivity by stimulating stubborn passivityMeet the needs of others by engaging the distracted inefficientReduce interruptions by managing late arriversAnd much, much moreIf you havent experienced this before, its an amazing feelingto handle challenging people with strategies capable of actually changing peoples behavior. Instead of disinterested or disgruntled attitudes that can quickly derail a presentation, meeting, or classroom. youll have the 57 techniques and 20 case studies to manage the 8 most difficult types of employees you have With a proven system to handle challenging people. So that even with challenging people in the roomYoull be able to make a good impression quickly, and lay a foundation for them to look at you as a leader. to feel engaged, not steamrolleredWe know this process works, because its the same system that helped hundreds of business leaders to more peace and serenity in their work environment. Heres what a few of them had to say after the program”The course was really inspiring to me to get a lot of ideas for handling different situations that come up in the classroom. And, Jason Teteak did it in such a way that it was quick hits and fast and ways for us through case studies, examples, everything we see in our day-to-day classrooms, we got these great ideas and at the end of two hours I had no idea that I would come out with 57 new techniques for handling a difficult classroom.” Kathy – Instructional Design Manager “They’ll get a lot of techniques, that’s one of the things I loved about this, we were only here two hours, but we have things we can use immediately. Immediate takeaways that we can take back and use in a large classroom, a small classroom. It’s not something your going to have to go home and study, you’ve got things right away in your toolbox to use immediately.” Starla – Education Specialist”Even if you feel like you’re the most experienced trainer, you need to come to this serenity session, because you are going to be able to handle your classroom in a totally different way than you were able to before.” Elisha – Manager of Blended LearningPersonally, I wouldnt attempt to handle challenging people without having a proven, step-by-step recipe to followand youll get to see me model exactly how to do each of

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