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Make Interviews During the OD Diagnosis Phase Work for You By Building Trust and Credibility.
An excellent training about Management
Organization Development – How to Make Use of Interviews
Interviews, especially one-on-one are considered time consuming. But they are the most powerful tools during the process of diagosing an organization. The diagnosis phase is the unfreezing phase, it is of paramount importance to develop trust and gain credibility. To achieve that the interview simply is the best tool we have in the toolbox. This course will provide you with general information on interviews and also interview techniques. You will be able to go out and do semi-structured interviews to gain understanding of the organizational values, or gain knowledge of the day-to-day problems managers and employees face. After the introduction to the course and interviews in more general, section 2 will focus on doing interviews with managers, the do’s and don’ts. It will also provide you with an outline for typical questions, you can right away put into action. Section 3 then will focus on doing interviews with employees, again the do’s and don’ts. I will tell you my experiences and you can learn from there. Also in this section you will find an interview guideline allowing you to put your learning into action. Section 4 then focuses on culture interviews. Understanding underlying values during a change process is so important. This section will provide you with a set of questions you can either use for separate interviews, or integrate during other interviews. Or simply ask people in a more informal setting.
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