Business Online Course by Udemy, On Sale Here
Excel among mystery shoppers – prepare wisely, implement efficiently, report excellently. And earn additional income!
An excellent training about Other Business
Mystery Shopping Training: Becoming an Outstanding Assessor
Earning significant income by visiting restaurants, shops, and hotels and providing feedback on, and improving, the quality of service may seem a faraway dream, too lucrative to be true. But guess what its not! The opportunities to be engaged in such projects really exist yet the involvement in them is only offered to the most outstanding assessors research agencies have in their database. You may be a potential mystery shopper, looking into new income opportunities. Or you may be already working as a mystery shopper, yet not satisfied with the number or projects you are approved to participate in, or with their remuneration. In both cases, excelling among other mystery shoppers so as to become a first choice for mystery shopping agencies is crucial in order for you to make a difference in the quality of servicing – or your income from the activity to make a difference for you. I have created a step by step course that will equip you with the tools and the knowledge to become an excellent mystery shopper. Over my 15-year engagement in customer service management, the last 8 of which selecting, training, and reviewing mystery shoppers, I have worked with thousands of shoppers, potential and experienced. and I have pinpointed all the ways they could improve their performance! These guidelines represent the backbone of the course – from types of projects and requirements for mystery shoppers, to preparation, implementation, and reporting of mystery shops no relevant topic is left out. To top up the improvement, I have included information on common mistakes of mystery shoppers. Both as a newcomer in the business and as an experienced shopper, a better understanding of what is important to the mystery shopping agencies, and how you can do better, will inevitably bring you more and better paid tasks. It can help you make this next step to being the mystery shopper research agencies LOVE to work with, the assessor they would first think of then starting recruitment for a new project. And your income as a mystery shopper will testify to that! The course includes: The basics what is mystery shopping, who can be a mystery shopper, frequently asked questions by shoppers. Mystery shopping projects information channels of implementation, main businesses using mystery shoppers. Preparing for a mystery shop materials, audio and video recording, question to the assigning agency, how and when to decline a mystery shop. Implementing a mystery shop tips to maximize your observations as a shopper and avoid pitfalls. Reporting a mystery shop feedback, supporting materials, deadlines. Five common mistakes and misconceptions. 100% practical, and with no technical jargon. Lots of visuals, including examples of poorly chosen pictures and videos. Several downloadable resources to keep structured information from the course and 2 quizzes to help you test if you have understood the information well. Plus a lot of fun – being a mystery shopper, other earning additional income, is also a lot of fun! Who this course is for: Potential and current mystery shoppers who would like to receive or improve their income by engaging in more and better paid mystery shopping assignments Anyone interested in customer service and desiring to help improve service quality in various businesses and environments Someone who wants to do management or human resource management in their future career. Anyone looking for additional income.
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