Business Online Course by Udemy, On Sale Here
Turn Listening into Fantastic Results
An excellent training about Operations
Customer Success How to Understand Your Customers
If you want to deliver the fantasticresults your company needs in today’s crazymarketplace, its time to start listening to your customers like never before. Listening is the where you start; it’s thebeginning of deeperunderstanding. Understanding your customersprovides you with clearinsight. And this clearinsight will help you solve the realproblems they need to solve. But, its not always easy to understand today’scustomers because they can be hard to figure out. So youve got to go deeper and become an Insight Miner. This course will show you how to begin. In this course, you are going tolearn some critical pieces to the customer puzzle: The three little words that will change your relationships withcustomers foreverWhy you must grasp The Four Spinning Plates of businessHow to close the growing “experience gap” between your company and your customersHow the Customer Engagement Pyramid is anessential building block to successWhat customer insight really is and isn’tHow “Big Data” is different than “Big Insight”How to create winning propositions the will turn reluctant prospects into loyal customersPlus, you”‘ get fourcase studies about companies that have made Customer Understandinga big part of their success (plus, one that wasn’t listeningand paid a steep price):NetflixSherwin WilliamsAndre RieuChateauformYou’ve got to understand your customers now more than ever because someone, somewhere is already listening to them to try to steal them away. There’s no time to waste soget started today.
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