Business Online Course by Udemy, On Sale Here
A Step by Step Guide For Customer Service Professionals and Managers
An excellent training about Operations
Customer Service Training
The customeris the person who pays everyones salary and who decides whether a business is going tosucceed or fail. In fact, the customer can fire everybody in the company from the chairman(CEO) on down, and he can do it simply by spending his money somewhere else. Literally everything we do, every concept perceived, every technology developed andassociate employed, is directed with this one objective clearly in mind pleasing thecustomer. Sam M. Walton, CEO Wal-MartAsk any CEO of a company, president of a bank, manager of an office, minister or staffperson and they will tell you HOW IMPORTANT the customer is to their operations andsuccess. How you define service shapes every interaction you have with your customers. Limiteddefinitions of service based on an exchange of monies for goods or service misses the overallpoint of customer service. Service should provide the customer with more than a productor action taken on his/her behalf. It should provide satisfaction. In essence, the customershould walk away pleased at the result of the transaction not just content but actuallyhappy. A happy customer will continue to be a buying customer and a returning customer. In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in. systematic and consist way to achieve real success and dwarf their competitors.
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