Business Online Course by Udemy, On Sale Here
Enhance your customer support and truly differentiate yourself from your competition!
An excellent training about Communications
Brilliant Customer Service: How to Impress your Customers!
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner. You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service. The most important elements of the course include: Face-to-face contact with your customersThe most effective use of telephone, email and CRM in the communication processHow to deal with difficult or angry customersLiberating your front line people so that they can truly enjoy the customer experience The course is designed for the following groups of people: Those who need to make strategic decisions about how their customer service levels need to be adjustedThose in the front line of customer serviceCustomer service relationship managersEveryone involved in relationship development and client acquisition Mr. Hunts style is often described as inspirational. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levelsfrom the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion. Mr. Hunt is the MD and principal facilitator of UK Seminars. His work is well known in many countries, e. g, in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.0 on a 10 point scale.
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