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Master Cisco Call Center building – Unified Contact Center Express Administration, Call Flow Scripting and Debugging
An excellent training about Network & Security
Cisco Call Center – Contact Center Express Administrator
This course will teach you how to build a contact center based on the Cisco Unified Contact Center Express (UCCX). Cisco UCCX is a highly in-demand call center platform across the globe. The course provides a step-by-step process to set up Agents, Supervisors, Queues, Scripting, and troubleshooting. The acquired skill will be helpful in setting up a small/medium contact center environment to meet the needs of a small/medium business. Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It enables the effective management of inbound and outbound voice, email, webchat, and customer interactions. You will learn and master the following topics:- Introduction to Cisco Unified Contact Center Express (Cisco UCCX) Administration- Cisco UCCX Call Center Agent Configuration- Configuration of Agents, Skills, Call Queues, Supervisors, and Teams, etc- Configuration of Trigger Numbers, Applications, Scripts, Prompts, and Documents, etc- Cisco UCCX Scripting with Basic to Intermediate level of Call Flow building- Debugging and Troubleshooting Live Contact Center Call using UCCX Script Editor- Time of Day and Day of the Week Routing- Cisco UCCX 12.5 Installation and much more!
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