Business Online Course by Udemy, On Sale Here
Using erlang c formula to find out if and how many more agents does the bank need to maintain a good grade of service
An excellent training about Business Analytics & Intelligence
HR Analytics – Workforce Management using R
This course revolves around finding the right people to be deployed for a given task at the right time, to ensure that the customer expectations and metrics are being met. As an HR professional or a business partner, you play an important role, which is managing the workforce. In this course: You will learn the basics of workforce management. Tackle the problem of shortage of employees by performing resource management. We will solve a business problem that involves customers getting dissatisfied with the customer care service, due to non-availability and high waiting time which leads to customers abandoning the calls. You will study the call volume data and relate with employee demographics. Learn about Erlang C and it’s applications in Rstudio to predict the number of employees required on an hourly interval to meet customer expectations. Master practical skills to solve an HR business problem using a Step-by-step approach called Anatomy of a Statistical Model. Understand how to prepare and explore the data for meaningful insights. Applying feature engineering techniques to get in-depth knowledge hidden inside the data.
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