Business Online Course by Udemy, On Sale Here
Customer Service Metrics
An excellent training about Management
How to Measure Customer Service
This course is designed for mid to senior level managers and leadership who want to get a deeper understanding of how to measure customer service. In the training we will discuss 9 key areas you should be measuring, managing, and benchmarking for your business. Customer service has evolved dramatically in the past 20 years and it is important to understand why it is quickly going from a cost center to a growth engine. Don’t miss the boat!
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