Business Online Course by Udemy, On Sale Here
Create More Real Value Every Day
An excellent training about Operations
Customer Success How to Exceed Your Customers Expectations
In today’s hyper competitive market, your company needs a competitive advantage much bigger than justlow prices. That advantage is value. But value may not be what you’ve been led to believe it really is. This course will provide key concepts, frameworks, and case studies to help you meet and exceed the expectations of your customers. In this courseyou will learn how: The Value Universe effects every customer on their journey from expectation to loyaltyPeople decide what their real needs areHyundai Motors used customer insight to create an entirely new vehicleJobs to Be Done thinking will revolutionize your companyCostco delivers extreme value to millions of customersCustomer Lifetime Value will change the way you evaluate the real value of your customers Every student who successfully completes this course will be better prepared to engage in the battle for new customers. This knowledge will also prepare you for a more successful career.
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