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? , , , , , , , , Drafting and Filing Consumer Case IndependentlyThis course has video lectures in Hindi and English, used alternatively while delivering. The Course will help you to understand consumer law in simple language and also sequence of documents and drafting with sample drafts is taught. Word Editable format of Complaint as well as Appeals is provided for future use. How To File Consumer Complaint OnlineConsumer Court Complaint FormatFee For Consumer Court To File The CaseConsumer Forum Case StatusConsumer Court HelplineConsumer Forum Email IdNational Consumer ForumJago Grahak Jago ProgrammeComplaint Register SystemCustomer Complaint FormWhere To Lodge Complaint Against ShopkeeperE court Services Case StatusEmployee Complaint Against Company In IndiaOnline Complaint PortalConsumer Forum Case StatusConsumer Rights Right To Seek RedressalConsumer Forum Case StagesConsumer Laws and ProcedureConsumer rights are the rights given to a “consumer” to protect him/her from being cheated by salesman/manufacturer. Consumer protection laws are designed to ensure fair trade competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer Protection laws are a form of government regulation which aim to protect the rights of consumers. For example, a government may require businesses to disclose detailed information about products particularly in areas where safety or public health is an issue, such as food. Consumer protection is linked to the idea of “consumer rights” (that consumers have various rights as consumers), and to the formation of consumer organizations which help consumers make better choices in the marketplace. Consumer is defined as someone who acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing. Consumer interests can also be protected by promoting competition in the markets which directly and indirectly serve consumers, consistent with economic efficiency, but this topic is treated in Competition law. The eight consumer rights are: Right to basic needs, Right to safety, Right to information, Right to choose, Right to representation, Right to redress, Right to consumer education, and Right to healthy environment. How to Lodge a Consumer ComplaintTo provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels. National Consumer Dispute Redressal Commission, known as National Commission, deals with complaints involving costs and compensation higher than Rs. One Crore. State Consumer Dispute Redressal Commission, known as State Commission, deals with complaints involving costs and compensation higher than Rs. Twenty Lakh and less than Rs. One Crore. District Consumer Dispute Redressal Forum known as District Forum, deals with complaints involving costs and compensation less than Rs. Twenty Lakh. Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. Following is a list of documents that the prospective complainants need to carry with them to the Consumer Court at the time of filing the complaintConsumer Protection Law In India: The growing interdependence of the world economy and international character of many business practices have contributed to the development of universal emphasis on consumer rights protection and promotion. What are duties of consumer?consumer responsibilities include staying informed, reading and following instructions, using products and services properly, speaking out against wrong doing and lawfully purchasing goods and services.
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